Refund policy
We want you to be completely satisfied with your purchase. If for any reason you’re not, we’re here to help.
Change of Mind:
We do not accept returns or issue refunds for change of mind due to early stages of our release. Please ensure you carefully review your order before making a purchase.
Faulty or Incorrect Items:
If your item is faulty, damaged, or incorrect, we will happily resolve the issue. Please contact us within 5 days of receiving your order at iriscustomerassistant@gmail.com with:
- Your order number.
- A description of the issue.
- Photos of the faulty or incorrect item.
Return Process for Faulty or Incorrect Items:
- Once your claim is approved, we will provide return instructions. Customers will be responsible for return shipping costs.
- Upon receiving the returned item, we will inspect it and offer a replacement or full refund, depending on your preference.
Contact Us
If you have any questions or concerns about your order, please reach out to us at:
Email: iriscustomerassistant@gmail.com